Aquaheat is an NZ based HVAC / mechanical services contractor. They are an industry leader in this space operating in New Zealand and Fiji.
Managing over 1000 contractors, SLA's and a wide range of jobs, Aquaheat's operations team was spending hours trying to manipulate data in excel and creating ad hoc reporting resulting in missed SLAs & inefficiencies.
During the initial discussion with the operations manager, it was quite clear that the business has been growing which created more work for the admin team in terms of job logging, reporting, etc.
While they have been completing these tasks manually before it was imminent it was getting out of hand. Another key issue highlighted was "we spend too much time manipulating data and not enough time to understand what's happening".